Cookie Policy
Last Updated: May 19, 2025
Caprock Pty Limited ("Caprock," "we," "us," or "our") uses cookies and similar technologies on our website (www.caprock.com.au) and web app portal to provide essential functionality, enhance user experience, and analyze website traffic. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website or use a web application. They store information to help websites and apps function efficiently, recognize returning users, and improve services. Cookies may be set by us ("first-party cookies") or by third-party services we use ("third-party cookies").
2. How We Use Cookies
We use cookies for the following purposes:
Essential Cookies: These cookies are necessary for the operation of our website and web app portal. They enable core functionalities such as user authentication, secure account management, and navigation. For example, essential cookies allow you to log in to your account and access portfolio details securely.
Analytics Cookies: These cookies help us understand how visitors interact with our website and web app by collecting anonymized data on page views, session duration, and navigation patterns. We use this data to improve our services and user experience.
Functional Cookies: These cookies enhance the user experience by remembering your preferences (e.g., language settings) and enabling personalized features in the web app portal, such as customized dashboard views for account management.
We do not use cookies for advertising or tracking across other websites.
3. Cookies We Use
The following table lists the types of cookies we use:
Category Purpose Examples Duration
Essential Enable core functionality (e.g., user login, session management) session_id, auth_token Session (expires when browser closes)
Analytics Analyze website and app usage (e.g., page views, click patterns) _ga (Google Analytics) Up to 2 years
Functional Remember user preferences (e.g., dashboard settings) user_prefs Up to 1 year
4. Web App Portal Cookies
Our web app portal, designed for customers to manage their investment accounts, uses cookies to ensure secure and efficient account access. These cookies:
Authenticate your identity to prevent unauthorized access.
Store session data to maintain your login state during use.
Enable personalized features, such as saving your preferred portfolio views.
Essential cookies for the web app cannot be disabled, as they are critical for providing account management services. Disabling these cookies via browser settings may prevent you from accessing the portal.
5. Third-Party Cookies
We use third-party services like Google Analytics to collect anonymized data for performance analysis. These services may set their own cookies, which are subject to their respective privacy policies. We ensure third-party providers comply with applicable privacy laws and do not use your data for unrelated purposes.
6. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
Block all cookies.
Block third-party cookies.
Delete cookies after your session.
Please note that blocking essential cookies may impact the functionality of our website and prevent access to the web app portal. For instructions on managing cookies, visit your browser’s help page (e.g., Chrome, Firefox, Safari).
Upon visiting our website, you will see a cookie consent banner allowing you to accept or customize your cookie preferences (except for essential cookies, which are always active). You can change your preferences at any time by revisiting the banner.
7. Compliance with Privacy Laws
Caprock complies with the Australian Privacy Principles under the Privacy Act 1988 and other applicable laws. We align our cookie practices with global standards, such as the GDPR, to ensure transparency and user control, especially for clients accessing our services internationally. For more details, see our Privacy Policy.
8. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates the latest revision. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about our use of cookies or this policy, please contact our Privacy Officer:
Caprock Pty Limited
Group Legal and Compliance
Address: Level 2, 222 Pitt Street, Sydney NSW 2000, Australia